South Africa’s national carrier, South African Airways (SAA), has been awarded a 4 Star Airline ranking status for 2013 by independent, global airline rating organisation, Skytrax.
This marks the 11th consecutive year the airline is getting the 4 star rating.
Skytrax Star Ranking provides an accurate and independent guide for travellers around the world.
According to Skytrax, “The Official SKYTRAX 4-Star Airline ranking signifies airlines providing a good standard of Product across all travel categories – combining with a good standard of Staff Service delivery across the Onboard and Airport environments”
Skytrax CEO, Edward Plaisted, says “South African Airways have managed to maintain quality levels throughout the past year, and are delivering a solid product and service standard to their customers, making their Four-Star ranking well-deserved.”
“South African Airways has been ranked at 4-Star Airline status for a number of years, and we are delighted to see that they retain this status for 2013.”
He explained that the Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across all areas of the airport operations and the cabin experience, and demonstrates that South African Airways passengers can look forward to a high quality of product and service.
SAA’s Customer Service Executive Suretha Cruse said the accolades and ranking such as this one reconfirms the airline’s dedication and focus on strategic objectives to improve its customer value proposition which will ensure that it eventually become a fully-sustainable business that can compete successfully in the global airline market in the near future.
“This ranking together with a number of awards from other foremost institutions as well as the prestigious Skytrax Best Airline in Africa Award, for 10 years in a row and the Skytrax Service Excellence Africa Award, for the third consecutive year, further exemplifies our customer focused efforts,” he said.
A member of the largest international airline network, Star Alliance, SAA serves 26 destinations across the continent,as well as major destinations within South Africa and internationally from its Johannesburg hub.
